Channel bookings will always appear on InnGenius Front Desk view. You will need to manually assign each booking (for each customer) to avoid overbooking by taking the following steps:
Login to InnGenius. Click on Front Desk view – you will notice a message on the top right hand corner of your screen, this is to notify you of an online booking from a channel, which you will need to assign to a room manually
Click on Unassigned Reservations button (shown below)
This will show you how many bookings have come through the channels; you will need to assign a room for each customer by double clicking on the customer’s name and then selecting a room
By double clicking on the customer’s name, the reservation card will allow you to assign a room, add as much information as required, check the rate is correct and then press Save & Close
This will then clear the list in “Unassigned Reservations” in Front Desk view until you have more bookings.