Q: Is InnGenius PCI DSS Compliant?
A: Yes, we are a PCI DSS compliant company, we use the best security measures to secure your CC data.
Q: Is there a limit to how many room types I can have in InnGenius?
A: No, there is no limit of room numbers or types; however InnGenius charges hotels by the number of rooms.
Q: Are there any Contracts?
A: No there no contracts involved.
Q: When can I get help with the software?
A: Our Support team is online 24/7 so help is only a click away.
Q: How do I connect my InnGenius with my Booking Engine?
A: We can connect it for you.
Q: Can I have room names instead of room numbers?
A: Yes, you can create room names or room numbers.
Q: Are Reports available in Excel format?
A: Yes, reports can be exported in many different formats including Excel, PDF etc.
Q: My account is deactivated, how do I reactivate it?
A: Send us an email support@inngeniuspms.com and we will have you active again.
Q: How can I change my InnGenius user password?
A: Click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202667962-How-to-Reset-User-Passwords
Q: Can InnGenius adjust the availability on all the channels, if I get a walk in customer?
A: Yes, InnGenius will update all your OTA channels with availability.
Q: Can I change the colors in InnGenius?
A: At the moment, it’s not possible to adjust the colors.
Q: Can InnGenius send automatic emails to customers?
A: No not yet, sometime in the summer it will be able to send emails automatically, before the arrival and after departure.
Q: Can InnGenius charge the customer on a payment gateway?
A: US customers have that option available; if you are not in the US then you may have to pay additional integration fees to have this feature setup on your account.
Q: Can InnGenius work with Card reader door locks?
A: This is a custom integration and requires software integration and development fees (contact us for more information)
Q: Can InnGenius work with passport or ID readers?
A: This is a custom integration and requires software integration and development fees (contact us for more information)
Q: Does InnGenius have Travel Agency contracts?
A: No, at the moment InnGenius doesn't have a travel agency tracking.
Q: Does InnGenius support direct billing?
A: No, InnGenius doesn’t support direct billing or city ledger.
Q: Does InnGenius have Yield Management? I don't want to adjust my prices daily.
A: InnGenius does have Yield Management capability. It can adjust your rates based on pre-defined rules. InnGenius can increase or decrease your prices based on the number of available rooms.
Q: Can I download my data?
A: Yes, go to reports and choose download (Export Data)
Q: How do I do a refund/void?
A: Click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202657302-How-to-Issue-a-Refund
Q: Is it possible to add our company Logo to Invoices/Confirmations?
A: Yes it is, click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202689142-How-to-Add-your-Company-Logo-to-Guest-Receipts
Q: Is there any Training Videos online?
A: Yes, click on this link to see some training videos: http://www.inngeniuspms.com/training-documentation/
Q: What countries are currently using InnGenius PMS?
A: Over 100 countries are using InnGenius, these include the US, Canada, Thailand, Italy, Colombia, Spain etc.
Q: Is InnGenius available in other languages other than English?
A: Yes, it’s also available in Spanish, Italian and Turkish.
Q: How can I issue an invoice in the name of the Travel Agent?
A: Please click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202676432-How-to-send-a-Confirmation-or-Invoice-Email-from-InnGenius
Q: How do I setup POS Points?
A: Please click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202729101-How-to-Create-POS-Points
Q: Can I add extra’s such as extra bed, breakfast etc?
A: Yes you can add extra’s by clicking on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202752491-How-to-Add-Extras-Add-on-s-
Q: How do I create different pay types?
A: Please click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202707062-How-to-Create-Pay-Types
Q: How do I integrate into Myallocator?
A: Please click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202645092-How-to-Integrate-into-Myallocator
Q: Can I create discounts on InnGenius?
A: Yes you can, please click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202648222-How-to-create-Discounts
Q: How do I set Taxes in InnGenius?
A: Please click on this link to get instructions: https://inngeniussoftwarehelp.zendesk.com/hc/en-us/articles/202659522-How-to-set-Taxes
Q: My hotel is in Europe and our prices include the taxes, can InnGenius work like that?
A: Yes, in the tax included version you can enter your final prices, excluded version will calculate taxes based on the rates and tax percentage entered.
0 Comments